Delivery Policy


SHIPPING FOR UNITED STATES CUSTOMERS:

MJW Medical Solutions will ship via UPS and FedEx for most US shipments. Shipping & Handling rates vary per zip code in the US. Most orders are shipped within 24-48 hours from when you place your order using your selected shipping method. Some items need assembling and may require additional time to ship. You will be contacted within 24 hours in the event of a backordered item. We ship via the United States Postal Service for shipments to P.O. Boxes and APO/FPO addresses. Some shipments that contain small items may be shipped via the USPS.

Next Day Saturday delivery is not available but will be delivered on Monday if order is placed before 12:00 noon Eastern Standard Time on Friday. Please call our office beforehand to confirm availability. For orders placed on business days before 12:00 noon Eastern Standard Time, every attempt will be made to ship the same day.  Please note that transit times do not include Weekends.
 
 
SHIPPING FOR INTERNATIONAL CUSTOMERS:
MJW Medical Solutions welcomes international shoppers to place orders on our site. Currently, the only payment methods available are via Paypal and wire transfers. MJW Medical Solutions, Inc does not accept credit cards that are issued by international financial institutions.

Shipping charges for international orders can be calculated on our website and you may select UPS or the US Postal Service as your shipping carrier. We strongly recommend UPS as it is more secure and provides a tracking number. UPS will charge additional taxes and duty fees upon delivery, which you will be held responsible for. Orders shipped via the US Postal Service are picked up once a week. They are occasionally delayed at Customs and they are more likely to get lost in transit. If your package was insured, we cannot make a claim until 45 days have passed from the ship date. If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.

If a claim needs to be filed, orders will not be resent until the claim has been approved. Although we aim to insure all international shipments, we cannot insure shipments to certain countries *. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost and/or your insurance claim is denied.

Orders may take up to 7-10 business days to process. The customer is responsible for all tax, custom charges and wire transfer fees. If you refuse the package at customs or you fail to pick up your shipment from the post office and it is returned to us, you will not be refunded for shipping and you will incur a 25% restocking fee. You may contact us at: (001)1 877-517-7267.

*Those restricted countries for now are: Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina, Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia
 
 

PAYMENT OPTIONS:


MJW Medical Solutions accepts the following payment methods:


CREDIT CARDS:  American Express, MasterCard, and Visa that are issued by US financial institutions. 

CHECKS/MONEY ORDERS: We will not ship until we are in receipt of payment.

C.O.D. ORDERS:  Are subject to a $7.50 UPS service charge. A credit card must be provided so we are guaranteed that it is a legitimate purchase.

PURCHASE ORDERS. After completing your order online, you must email a scanned copy of your PO to customerservice@mjwmedsolutions.com along with your trade references. Your order will not be processed until your company has been approved by our credit department. We do not offer free shipping on purchase orders.

 

WIRE TRANSFER. There is an additional $20 wire transfer fee charged by the banking institution. No refunds will be granted.
 

CANCELLING ORDERS:


If you wish to cancel your order, you must do so within 24 hours of placing your order. Cancelled orders containing items that have been ordered in to our warehouse from the manufacturer or vendor or have already been shipped will be subject to our standard return policy. Cancelled orders that have not been shipped may be subject to restocking fees.

 

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